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Can I use Paul and Paulie garments straightaway?
You can use your Paul and Paulie organic cotton straight away as they have been pre-washed at our GOTS certified manufacturing unit.
Is Organic Cotton worth it?
The process of producing cotton organically uses far natural fertilizers and pesticides, and therefore fewer residues are retained in the final product. Unlike non-organic cotton, no harmful or toxic dyes are used in production and the final product feels natural, comfortable, and soft on your skin.
Organic cotton is totally worth it, especially for babies and children.
Are the colours used on Paul and Paulie garments child-safe?
Newborn babies are born with thinner, delicate, and porous skin than adults; hence it is important to give thought to not only the fabric of your child’s garment but also the dyes used to colour it. All our garments are dyed and printed using GOTS and Oeko-Tex approved non-toxic dyes which are child safe and planet friendly. In addition, ZLD or Zero Liquid Discharge water-saving dyeing technique is used to efficiently use water, a very precious global resource.
How durable are Paul and Paulie garments? How can I recycle them?
Organic cotton is a strong fabric which will last longer than regular cotton. This is because organic cotton fibres aren't damaged by processing with harsh chemicals and the cotton is often picked by hand rather than by machine, making the fibres stronger and more durable. When your child outgrows our garments, they can be passed on to family and friends, donated to charity, or repurposed for e.g., upcycled into soft and reusable nappy wet wipes.
How do I keep baby safe and warm in bed?
This is a question asked by new parents all the time. A safe, warm and uncluttered sleep place for baby is important so that they can’t roll face-down and suffocate on soft surfaces or get stuck against things such as couches or adult beds. Your baby should be warm in bed, not too hot or too cold. Use Plunket New Zealand’s checklist to see if your baby’s bed and room are safe and warm - https://www.plunket.org.nz/.
My child’s skin is sensitive to certain brightly coloured garments and metal accessories like zips and buttons. How do I identify and avoid buying such garments?
A small percentage of children and adults suffer from contact dermatitis when their skin is directly exposed for prolonged periods, to harsh Azo (synthetic) dyes, or toxic lead or nickel zipper accessories on clothing.
An easy tip for parents is to read garment swing tags and care labels, and check for testing certifications such as Oeko-Tex (EU) or ASTM F963-96A (US). These testing standards state that the garments are safe for users to wear. In addition, it is always best to obtain professional medical advice from your local Plunket nurse or GP.
All our garments are FREE from Azo dyes, bleaches, and fabric finishes, and our YKK brand zips and fastenings are lead-free and nickel-free! In combo with pure and soft organic cotton, and Oeko-Tex colours, our garments are hypoallergenic and child safe!
Who designs Paul and Paulie garments?
Our garments are proudly designed in New Zealand, inspired by the exquisite natural beauty around us using 100% GOTS certified organic cotton. Our garments are produced by our supplier in India, under stringent international quality standards, keeping in mind our core values. We visit our supplier’s manufacturing premises frequently to check that these standards are continuing to be
Where are Paul and Paulie’s garments made? Who makes them?
Our garments are made in small batches ethically and sustainably, with great care and attention to detail by our manufacturing partners in India, in a GOTS certified garment manufacturing unit. We are devoted to doing things right and doing it well – from farm to yarn to garments for your child!
What are the different fabrics you use? What is the difference?
We use a range of knitted organic cotton fabrics for our garments as each knit brings its own unique attributes; for example, our super soft rib knit is perfectly suited for new-born babies as it is naturally soft, stretchy, breathable, and comfortable.
Is your cotton organic? Where do you get your cotton from? What dyes do you use?
Absolutely YES! All our cotton kidswear and products are made from GOTS certified 100% organic cotton that are grown and produced ethically using sustainable practices in India, which is recognised for being the best in the world for organic cotton!
Unlike conventional cotton garments, our garments are totally free from harsh chemicals, bleaches, toxic heavy metals, formaldehyde, and pesticides. GOTS and Oeko-Tex approved non-toxic dyes and accessories and ZLD (Zero Liquid Discharge) water-saving dyeing technique, have been used on all our garments. Child safe and planet friendly!
What is GOTS certification?
Paul and Paulie’s supplier in India uses GOTS certified organic cotton that not only ensures the origin of organic cotton but also encompasses the social aspects of the entire production process. The Global Organic Textile Standard (GOTS) is recognised as the world’s leading processing standard for textiles made from organic fibres. It defines high level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
Learn more from our blog ‘Why 100% Organic Cotton?’
Why use organic cotton?
It is always a good idea to choose natural fibers like cotton, bamboo, and linen over synthetics for baby clothes because natural fabrics are breathable and feel better against the skin. Baby clothes made from gently treated organic cotton are best, and GOTS certification takes it up a notch by guaranteeing that no harsh chemicals were used in the entire production cycle.
Check out our blog on the unique benefits of using organic cotton garments for your baby to sleep, grow and be active in, every day.
What are ‘organic raw materials’?
‘Organic raw materials’ are produced with international standards for protecting our environment, and people and animals involved in making, processing and using them. Organic raw materials include organic cotton, silk, flax (linen), bamboo, and wool.
What is Oeko-TEX certification?
Oeko-Tex is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. All our garments are made in a GOTS and OEKO-TEX Standard 100 accredited factory, an independent certification system that ensures textiles meet high safety and environmental standards. If a textile article carries the OEKO-TEX Standard 100 label, you can be certain that every component of this article, i.e., every thread, button, and other accessory, has been tested for harmful substances and that the article therefore is harmless in human ecological terms. Learn more on https://www.oeko-tex.com/en/.
What is SEDEX certification?
Our suppler is a SEDEX member and utilizes regular SEDEX audit processes that reassure us that these practices are maintained when we are not there. This focuses on no child labour, fair wages and health and safety of workers. Learn more on https://www.sedex.com/.
Do you use any fire retardants when making your garments? Have your garments been tested in New Zealand?
We do not use any chemical fire retardants on any of our garments. Yes, our garments especially our sleepwear comply with the stringent testing required by the New Zealand fire safety standards.
How does Paul and Paulie demonstrate social responsibility?
Caring for children who wear our garments, the farmers who grow organic cotton, workers who weave and sew the garments and the wider community, they all matter to us. Our garments are batch produced in in a socially and environmentally conscientious SEDEX accredited manufacturing unit in India. GOTS and Oeko-Tex approved non-toxic dyes and accessories and ZLD water-saving dyeing technique, have been used on all our garments. In addition, we strive to make use of resources efficiently with minimal waste, eco-friendly and socially ethical business practices, including packaging.
DELIVERY AND SHIPPING
How much is delivery?
Our standard A4 Compostable satchel shipping rate for starts from NZ$7.00 (New Zealand wide), while our gift box shipping rate starts from NZ$8.50 (Noth Island). Certain remote and regional areas will incur additional shipping fees, like Rural Delivery. You can find out more about our shipping policy here.
How long does it take for my order to be shipped?
All Paul and Paulie garments will usually be dispatched and shipped withing 1-2 business days by New Zealand Post, unless mentioned otherwise by our team.
I live in a rural/remote/regional area. Do you deliver to me?
Simply type your postcode into the checkout to find out, if you are unsure, please contact us at email@example.com.
Where are your garments shipped from?
We are a registered New Zealand based company. All our orders are shipped from our Auckland office/warehouse.
How do I track my order?
Once your order has been processed, you will receive an email with tracking details.
Do you ship your garments to Australia and other countries?
Yes, we are now shipping to Australia since May 2023. If you are outside New Zealand and Australia, and wish our garments to be delivered to you, kindly contact us for shipping rates – firstname.lastname@example.org.
When are the garments I buy online eligible for free shipping?
Enjoy free shipping on your entire order in New Zealand for your purchase over $75/-. Your free shipping discount will automatically be applied at checkout.
Alternatively, this discount may be paused when special promotions are underway; or a free-shipping discount code would be provided on social media or on our website, to be entered at checkout.
Can the packaging be recycled?
Yes, all our packaging is reusable and recyclable.
Single-use plastic bags are banned in several countries including New Zealand and India, where our garments are made. Paul and Paulie Boutique is earth friendly doing our bit to preserve our wildlife and environment for future generations. Our garments are made with care in a GOTS certified manufacturing unit and packaged in biodegradable bags.
We try our best to reduce waste wherever possible and recycle or upcycle packaging materials like FSC certified cardboard cartons. When you buy one or more garments from our website, they will be shipped to you in a black compostable courier bag made from corn starch, or a recycled cardboard box. Small steps to a better and cleaner future for tomorrow’s children!
ORDERS AND PAYMENT
What is the currency pricing of Paul and Paulie products?
Pricing of all items on paulandpaulie.com are in New Zealand Dollars. All credit cards and payments are charged in New Zealand Dollars. All our prices are subject to change.
How can I pay for my Paul and Paulie order?
At checkout we offer Visa and Master Card credit cards. You can also pay online using PayPal,
AfterPay, and LayBuy. All transactions are secure and encrypted.
What is AfterPay?
AfterPay offers instalment plans for online shoppers, wherein one does not need to pay the whole amount upfront. We ship your order out as normal. Your purchase will be split into four payments payable every two weeks. Pay nothing extra when you pay on time. The only fees AfterPay charges are late fees for missed payments. Late fees and additional eligibility criteria apply. Visit AfterPay website for complete terms. https://www.afterpay.com/en-NZ.
What is LayBuy?
LayBuy offers instalment plans for online shoppers, wherein one does not need to pay the whole amount upfront. We ship your order out as normal. Your purchase will be split into six weekly automatic instalments. Pay nothing extra when you pay on time. Late fees and additional eligibility criteria apply. Visit LayBuy website for complete terms. https://www.laybuy.com/nz/.
Order confirmation email not received. What is to be done?
Once your order is processed and ready to be collected by our NZ Post Courier, a dispatch/order confirmation email showing your track and trace number will be sent to you. If you do not receive this email in 24 hours, please check your junk mail folder. If you still have not received it, please email us - email@example.com.
How do I cancel an item or change my order after I have completed purchase?
All online orders are quickly processed at Paul and Paulie, so that your garments are shipped to you as quickly as possible. Hence, we are unable to change items on your order once it has been placed.
Can I get a refund for a garment that I bought on full price but is now on sale/promotion?
We endeavour to offer our customers good value for money. The price of the garment is what you paid for it at that time. We will be running special promotions during the year. So, we cannot give you a refund once a sale/promotion is over as we are unable to reactivate it online.
Have you signed up for our newsletter? It’s an easy way to be the first to know of our latest collections, promotions, and special offers. Sign up now!
I saw a garment I liked but it is not there anymore. How can I buy it?
If a garment is not available online, please email us at firstname.lastname@example.org as we may be able to check if new stock has arrived or suggest alternate options.
GIFT CARD AND PROMOTIONS
How can I give a Gift Card to another person?
When it is difficult to choose a gift for a baby or child, our Gift Card is the perfect solution. Each gift card with a unique gift code is directly sent to the recipient’s inbox via email. This makes it so easy to redeem online by your friend or family member, to choose exactly what their little one needs. Click here to give one now!
How do I get a 10% discount of my first order?
As our new customer, we are delighted to offer you a 10% discount of our entire range. You need to simply subscribe to our newsletter and enter the discount code you are given at checkout.
How do I care for my Paul and Paulie organic cotton garments?
- Wash before daily use.
- Separate light coloured and dark coloured organic cotton garments.
- Turn garments with prints inside out.
- Cold machine wash (max 300C) with like colours in dissolved detergent.
- Use a mild environmentally friendly detergent.
- Avoid using fabric softener or chlorine bleach as this will fade the colour and weaken the garments fibre strength.
- Do not dry clean.
- Line dry. Do not tumble dry on a high setting as it may cause shrinkage.
- Conventional cotton is generally treated with chemicals to reduce shrinkage. Our organic cotton garments are not treated, so it is possible for a garment to shrink 7-10% after washing. To minimize shrinkage, our fabric has been pre-washed at our GOTS certified factory.
- Cold iron on the reverse.
How do I choose the right sized garment for my child?
Every child is uniquely beautiful, with different body shape and size, which change as the child grows. Paul and Paulie’s Size Guide is aimed at being a guide to help you decide which size to buy.
Choose carefully before you place an order, so that it is the right fit for your child. Click here.
What are the advantages of signing up to Paul and Paulie’s newsletter?
By signing up to our newsletter, you get 10% off on all items except on ‘sale’ or promotions (*limit single use for new registration). You will get to know of new product arrivals first, sales and special promotions. Online shopping will be faster as we will remember your details for your next shopping experience.
How do I subscribe to Paul and Paulie’s newsletter?
You can subscribe to our newsletter by creating your own Paul and Paul account by clicking on the ‘My Account’ tab on our Home page and filling in the form and we will do the rest. Another option is for you to click ‘Subscribe to our newsletter’.
If you wish to unsubscribe at any time, just email us and we will remove your email address
from our mailing list.
I subscribed to your newsletter but am not receiving any in my inbox.
This may be due to your email software moving our emails to your junk/spam mail. If this is the case, please add email@example.com to your address book, or choose ‘not spam’ option. If you are still not receiving our newsletter, please email us at and we can easily get it sorted.
RETURNS / EXCHANGES
What is to be done for a garment size exchange?
If you need to exchange the garment for any of these reasons - size exchange, received the wrong item or order, goods received with manufacturing fault (or) goods damaged or lost in transit, then please check our Shipping & Payment Policy. Click here.
I have found a defect/fault in a garment I purchased.
All of Paul and Paulie’s garments are made with care and attention to detail and it is our constant endeavour to maintain first-rate quality. However, if you have found a defect or fault with a garment, please check our Returns/Exchanges policy and email us at firstname.lastname@example.org.
TECHNICAL / ACCOUNT ISSUES
How do I login to ‘My Account’ when I have lost my password?
Go to ‘My Account’ Page and click ‘forgot your password’ link and type in your email address you used to create your account. A temporary password will be sent to your email and you can easily log in again! If you wish to change this temporary password, you can login and then change it in your account settings.
How do I login to ‘My Account’ using my email?
If you have shopped online with us as a ‘Guest’, Paul and Paulie does not store your personal information. You can easily create your account so that our system recognizes your details as an account holder and shopping with us is quicker next time.
If you have already created your account but are still unable to login, kindly check that you are using the same email address and password that you registered with. If you still cannot login, please email us at email@example.com and provide as much information as you can, including screenshots of any error messages received and what you did to fix it.
Are my online purchase transactions secure? Is my personal information safe?
For all information on our website
All information published on Paul and Paulie’s website, blogs, FAQs, or any article by guest bloggers herein is true and accurate to the best of the authors' knowledge. Information on this site should not be a substitute for medical or specialist advice. No liability is assumed by Paul and Paulie Limited, or individual Paul and Paulie members for losses suffered by any person or organisation relying directly or indirectly on information published on this site. Views expressed in any article are the views of theauthors individually and do not necessarily reflect the view of Paul and Paulie Limited.
Information appearing on this site may only be reproduced with prior approval from Paul and Paulie Limited, and credit being given to the source.